Shipping policy
Shipping Policy
Last updated: March 18, 2026
At Kahani, we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.
Order Processing
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All orders are processed within 1–3 business days after confirmation
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Orders are not processed or shipped on Sundays or public holidays
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In case of high order volume, processing may take slightly longer
Shipping Timeline
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Standard delivery time is 3–7 business days depending on your location
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
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We may offer free shipping on select orders, promotions, or minimum purchase value
Order Tracking
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Once your order is shipped, you will receive a tracking ID via SMS or email
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You can use this tracking ID to monitor your shipment status
Delivery Issues
Please ensure that your shipping address and contact details are accurate. Kahani will not be responsible for:
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Delays caused due to incorrect or incomplete address
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Failed delivery attempts due to unavailability of the recipient
Damaged or Lost Shipments
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If you receive a damaged product, please contact us within 48 hours of delivery with photos
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In case your order is lost in transit, we will assist you in resolving the issue with the courier partner
International Shipping
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Currently, we may or may not offer international shipping. Please contact us before placing an international order
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Additional customs duties or taxes (if applicable) will be the responsibility of the customer
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Kahani
106/107, 1st Floor, Vardan Textile Market
Opp. Samrat School, Parvat Patiya
Surat, Gujarat
Phone: 7990944880 / 9376728508
Email: Kahani0121@gmail.com
We appreciate your trust in Kahani and strive to deliver your orders with care and efficiency.